(Excellent English Needed) Customer Service Rep

We are hiring a CSR! Apply by submitting BOTH a LINK to a RESUME and INTRODUCTION VIDEO via direct message to me on platform on OnlineJobs.ph.

Excellent English, verbal and written, plus proven experience in marketing, is the most important thing with this position.

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We’re seeking a reliable and professional Virtual Assistant to serve as a virtual receptionist and customer service representative. You’ll be the first point of contact for our clients, delivering a warm and helpful experience across phone, email, and chat.

Key Responsibilities
Answer and direct phone calls professionally and promptly
Respond to customer inquiries via email and chat
Schedule appointments, manage calendars, and confirm bookings
Provide accurate information about services, policies, and procedures
Log and update customer information in CRM systems
Handle basic troubleshooting or escalate issues as needed
Deliver exceptional service with a positive and friendly attitude

Qualifications
Previous experience in customer service or receptionist roles (remote preferred)
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Comfortable using tools like Google Workspace, CRMs, and phone/chat systems
Ability to multitask and manage time effectively
Friendly, calm, and professional demeanor under pressure