Virtual Assistant for Australian Trades Business - must have exceptional English

Position: Virtual Assistant for Australian Trades Business. You must have excellent English communication skills - speak very clearly and be easily understood by Australians. Preference will be given to applicants with Simpro or other Trades related Job Management System experience (e.g. Tradify, Wunderbuild, BuildXact, Ascora etc).
Location: Remote - work from home
Type: Contract - full-time
Estimated Duration: Ongoing
Starts: Immediately
Starting Rate: $900 AUD per month salaried position with Australian holiday/sick leave entitlements and Filipino extra month. (4 weeks paid annual leave etc).
Preferably: You will have experience with Trades Businesses, Social Media Management, and have worked for an Australian company before.


The Company
You will be part of the Breaking BAS team - Bookkeeping and Virtual Admin for Trades Businesses in Australia. Breaking BAS is sister company to Small Fish Business Coaching - coaching for Trades Businesses. We will all be working together to provide comprehensive support for ATD Electrical.
You will be a full-time assistant to the Business Owner and Office Manager.

Job Description
Your role would involve:
Answering phones, calling customers and suppliers. - your spoken English must be excellent.
Management of SimPro (job management system) - including invoicing, leads, quotes, checking payments, liaising with customers with outstanding invoices.
Send collection emails and make collection calls.
Identify and rectify duplicates, errors and misspelling in SimPro and other platforms - your written English must be excellent.
General admin tasks that will increase as the role matures (there will be lots of opportunity for learning and growth). In time, you will act as the Office Manager when the current one is away.
Creating Excel spreadsheets to track KPIs etc.
Social Media tasks - process Google reviews, review and like ATD social media posts, in time create social media posts.
You may be required to learn to populate the Big Numbers Tracker - a tool created by Small Fish Business Coaching - training will be provided.


You should:
feel comfortable working online (using tools like Zoom, planning software).
have strong Internet.
have a quiet work environment to work in.
have good attention to detail.
enjoy being part of a team.
be able to organise your time and work efficiently and independently.
have good communication skills.
be proactive and have good follow through.
take ownership of your work, be accountable and responsible.
show integrity - every action you take is 100% legal and ethical. You comply with all laws, regulations and codes of ethics (for Australia and the Philippines).
be quick to respond - you are expected to be available during your work hours.
genuinely care - our client’s success is our success, so we want to make
sure we are supportive of their success every step of the way.
be willing to learn and expand your skills.


So we have a great team culture, Breaking BAS and Small Fish operate under these core values:
Integrity; we’re honest, actioning our words and meaning what we say.
Fairness; we practice candor in all aspects of our work.
Generosity; we’re willing to share knowledge, time and energy freely.
Abundance; we’re giving in all aspects.
We strive to build respectful relationships between equals.
Winning together is put first.


Expected Results
Having all necessary preparation done for the specified times.
Accurate data entry.
Be available during allocated business hours.
Being able to give your client up-to-date reports when requested.
Being compliant with all Australian Building and Construction Standards.
Being able to communicate clearly with your client.
Knowing and responding promptly to your clients needs.


How to apply

Send an email to ---------- with your resume, experience and skills and a recent certificate of employment or references.
In addition, we'd like to know:
Why do you want to work as a virtual assistant?
Are you available to work full-time and can you start immediately?
What has your experience been like working with Australian companies?
What degree/experience do you have that is relevant to this position?
What experience do you have with SimPro?
Have you had any experience with the trades industry?
Where are you located in the Philippines?
What hours are you available? We operate on Sydney time but your client may be in a different time zone (varies from 2 or 3 hours ahead of the Philippines).
How flexible can you be for client meetings?

Send us your application, we can’t wait to meet you