Social Media Outreach & Community Engagement Specialist

About Us:
We’re a growing e-commerce gift boutique specializing in meaningful, personalized keepsakes and beautifully curated gift boxes. We serve customers who want to make someone feel special—from the comfort of their home—with gifts that leave a lasting impression. Every item we offer is made with love and intention, and we’re looking for someone who shares our passion for thoughtful giving.

Position Overview:
As our Social Media Outreach & Community Engagement Specialist, you’ll be the heart and voice of our brand across platforms. Your role will focus on building genuine connections, engaging with our audience, and growing our online presence through authentic interaction and outreach. You’ll help create a warm, welcoming digital space that reflects our brand’s values of joy, thoughtfulness, and personal touch.
What You’ll Be Doing:
Responding to comments, DMs, and customer interactions with kindness, enthusiasm, and brand-aligned messaging.

- Proactively engaging with similar brands, influencers, and online communities to organically grow our presence.

-Building trust-based relationships with followers and potential customers.

-Creating conversation around gift-giving, celebrations, and everyday joy.

-Participating in niche forums and groups to share our brand and drive awareness.

-Enhancing post reach and performance through strategic engagement during peak activity times.

-Supporting content ideas and social initiatives that reflect trending topics, seasonal campaigns, and product launches.

Who You Are:
-A people person who loves interacting online and knows how to make someone smile through a comment or message.
-Friendly, warm, and genuinely passionate about thoughtful gifting.
-Proactive and comfortable working independently.
-Detail-oriented and organized when it comes to managing messages and interactions.
-A strong communicator who can maintain a consistent brand voice and vibe.
-Familiar with Instagram, TikTok, Facebook, and Pinterest—and eager to learn more.
-Comfortable with weekend or evening engagement during key shopping times.

Qualifications:
- 2+ years experience in social media, influencer engagement, or online customer service.
- Strong English writing skills (spelling and grammar are a “must”).
- Experience engaging with larger social media accounts or within online communities.
- Tech-savvy and confident navigating tools like Instagram DM inbox, Meta Business Suite, and Canva is a plus.
- Bonus if you love gift-giving, have an eye for aesthetics, or have experience in the boutique, lifestyle, or handmade space.

What We Offer:
-Flexible remote work.
-A kind and collaborative team culture.
-Space to grow, learn, and bring your own creativity to the table.
-The joy of being part of a brand that brings smiles and happy tears to people around the world.

To Apply:
Please submit a Loom video introducing yourself and telling us why you’d be a perfect fit for this role. Share a little about your experience and let your personality shine—we’d love to “meet” you!