Virtual Assistant for NEMT Company – Voice-Based Dispatcher & Scheduling Support (Graveyard Shift)

Job Title: Virtual Assistant – Voice-Based Dispatcher & Scheduling Support (Graveyard Shift)
Type: Full-Time | Work From Home
Location: Philippines Only
Rate: $4/hour to start (growth potential up to $6/hour based on performance)

ABOUT THE COMPANY:
A-Team Transport Services LLC is a premiu ---------- dical transport company based in Indiana, USA. We provide non-emergency stretcher and wheelchair transport services. Our remote team plays a vital role in delivering compassionate, reliable support — and we are looking for a new tea ---------- mber who shares our commitment to professionalism and care.

ABOUT THE ROLE:
This is a voice-based role often working with the disabled and elderly population, many of whom may have hearing difficulties or may struggle to understand fast or heavily accented speech.

For that reason, we are looking for candidates with a soft, clear, calming phone tone, and professional phone voice with minimal accent.

You will be responsible for answering calls, handling dispatch and scheduling tasks, and supporting our transport operations during U.S. business hours.

WORK SCHEDULE:
• Monday to Friday
• 9:00 PM to 5:00 AM Philippine Time (Graveyard Shift) (9AM - 5PM ET-US Time)
• 40 hours/week
• Must be available to work consistently without scheduling conflicts

RESPONSIBILITIES:
• Answer incoming phone calls (using our VoIP system)
• Dispatch and schedule transportation trips for patients and facilities
• Communicate clearly with clients, drivers, and nursing facilities
• Log trip details into our dispatch system (training provided)
• Assist with follow-ups, cancellations, and appointment confirmations
• Follow internal protocols and call scripts

REQUIREMENTS:
• Fluent English with a neutral or minimal accent
• Soft, calming tone, friendly, and professional phone voice
• Prior NEMT experience in customer service, dispatch, or call handling (U.S. preferred)
• Strong organizational skills and attention to detail
• Tech-savvy: comfortable with Google Workspace (Docs, Gmail, Sheets), dispatch, or CRM tools
• Own desktop/laptop (8GB RAM minimum, up-to-date antivirus)
• Stable internet (Minimum 20 Mbps download / 5 Mbps upload)
• Backup internet option (e.g., hotspot or second provider)
• Quiet work environment and noise-canceling headset

COMPENSATION:
• $4/hour to start
• Growth potential up to $6/hour based on performance, reliability, and long-term fit
• Paid weekly via Wise

HOW TO APPLY:
Send an email to: ----------
Subject Line: Virtual Assistant Application – [Your Full Name]

Must include the following in order to be considered for the position: (Updated Resume, 2 min video or voice recording, and self-assessment questions)

Your updated resume (PDF preferred)

A 2-minute video or voice recording introducing yourself. Please answer:
– Your name, location, and background
– Why you’re interested in this role
– Why you’re a great fit for a dispatcher/customer service role
(Use Google Drive, Loom, YouTube [unlisted], or Vocaroo and provide the link)

Your answers to the Self-Assessment Questions below (include in the body of your email)

SELF-ASSESSMENT QUESTIONS (Required):

Are you available to work Monday to Friday, 9:00 PM to 5:00 AM PHT without interruptions?

What is your current internet speed (attach screenshot from Speedtest.net) and do you have a backup plan?

Have you ever worked in Non-Emergency Medical Transportation (NEMT)?

What software have you used for dispatching (MediRoutes, RouteGenie, etc.)?

Do you have experience answering phones or dispatching in a U.S.-based business? Please explain.

Have you ever scheduled appointments or coordinated transportation? In what capacity?

How would you handle an upset client or facility due to a delayed transport?

What software/tools have you used for invoicing, dispatching, or scheduling (e.g., Google Sheets, Square, Zoho)?

Describe your computer setup (RAM, OS, brand/model) and if you use a noise-canceling headset.

Is your work environment quiet and free from background noise during your shift?

What interests you about working in the NEMT (Non-Emergency Medical Transportation) field?

Are you currently working with other clients? If yes, how many hours are you committed elsewhere?