Customer Support REP for Ecommerce Dropshipping

We’re a fast-growing eCommerce dropshipping business operating multiple online stores across various countries. As we continue to scale, we’re looking for a dedicated, proactive, and highly organized Customer Support Specialist to join our remote team for the long term.

In this role, you’ll play a key part in ensuring customer satisfaction and keeping our operations running smoothly. We’re looking for someone who thrives in a structured environment, communicates clearly, and truly enjoys solving customer-related challenges.

Your Responsibilities
- Respond to customer inquiries via email, our helpdesk (ReAmaze), and Facebook/Instagram comments

- Log and manage complaints, including recurring product issues

- Process returns and refunds in a timely and professional manner

- Create, update, and optimize FAQ templates and email funnels

- Coordinate with suppliers on matters such as delays, out-of-stock issues, returns, refunds, and address corrections

- Monitor delivery statuses (via Parcel Panel) and proactively contact customers about delays

- Perform quality checks for products with 5+ sales

- Monitor and respond to social media messages and comments

- Report daily updates to your manager

- Follow clear SOPs and suggest improvements where needed

Required Skills & Tools these are a MUST!!!
- Experience with Shopify

- 2+ years of customer support experience (with at least 1 year in dropshipping support)

- Excellent written and verbal English communication skills

- Familiarity with ChatGPT or similar AI tools (for writing and translation support)

- Comfortable using tools like ClickUp, Trello, or Notion for task tracking

- Highly organized and detail-oriented

- Strong problem-solving skills and a proactive mindset

- Able to work independently and take ownership of tasks

- Experience using Slack for internal communication

- Bonus If You Have Experience With:
- ReAmaze (customer service helpdesk)

- Managing social media engagement, especially on Facebook & Instagram

What We Offer
- Full onboarding with clear Standard Operating Procedures (SOPs)

- Direct access to our Lead Customer Support Manager for support

- A positive and collaborative remote team environment

- Real opportunities to grow within the company

- A clear daily structure with a manageable workload

Job Details
- Initial 2-week paid trial, with the potential to move into a full-time (30-40 hours/week) role

- Must be available to respond to customers within 24 hours

- Cannot be working another full-time position concurrently

- Weekly team alignment and feedback calls

- Working hours aligned with the CET time zone (or close to it)

- 100% remote setup

- Hourly rate will be discussed during the interview based on experience

How to Apply:
To apply, send us a short video 1-2 minutes. where you tell us about:
start your video with the word strawberry!!!! applications without this word wont be reviewed.


- your previous customer support experience

- Why you believe you’re a great fit for this role

- Your availability to start and work hours (how many per week and during which CET times)

- Who you are

- What you’re good at

- Why you’d be a great fit for this role
- Bonus points if you make it fun and authentic!

Video Submission Instructions:

Upload your video to Google Drive, make sure we can view it, and include the link in your application

Or send the video via WhatsApp to: ----------