virtual assistant

Recall Management:
Initiate appointment recall outreach to patients due or overdue for eye exams, based on age group and visit history. Communicate via phone, email, and/or text, using provided templates and systems.

Next-Day Appointment Reminders:
Send reminders to patients for their next-day appointments to reduce no-shows and ensure schedule efficiency.

Phone Handling Support:
Assist with answering incoming calls during high-volume times. Take messages, address common inquiries, or book/reschedule appointments as needed.

Booking System Synchronization:
Coordinate and ensure real-time updates and synchronization between multiple booking platforms used by the clinic (e.g., phone, web, in-person).

Patient Communication:
Maintain a polite, professional, and empathetic tone in all communications, ensuring patient satisfaction and retention.