Virtual Assistant (Australian Education & Immigration Consultancy)

About the Role:

Working Hours: 9:30 - 17:30 AEST

We are looking for a proactive and detail-oriented Virtual Assistant to support an Australian-based immigration and education consultancy. This role involves providing administrative support and client communication, working closely with the principal consultant to manage day-to-day operations.

You’ll be the first point of contact for clients and play a key role in ensuring a smooth experience for individuals seeking education and migration services in Australia.
Key Responsibilities:
Client Communication:Answer incoming calls and log interactions in the CRM

Schedule consultations and follow-up appointments

Follow up with clients regarding missing documentation

Respond to inquiries via phone, email, and live chat

Reach out to potential leads to support the onboarding process

Administrative Support:

Draft and send service agreements to clients

Maintain and update client information in the CRM

Prepare visa application documents and forms

Assist with documentation for student visas and skilled migration cases

Track outstanding items and ensure timelines are met

What We’re Looking For:

Experience in immigration, education, or legal services (preferred)

Excellent spoken and written English skills

Strong attention to detail and organization

Proficiency in Microsoft Office, Zoom/Teams, and CRM systems

Ability to work independently and manage confidential information