Customer Support Representative

Looking for a Customer Support Representative for 2 of my new beauty brands - you will be responsible for managing and responding to customer emails in a timely, professional, and empathetic manner. You’ll handle inquiries, process returns/exchanges, troubleshoot order issues, and help ensure every customer walks away with a positive experience. Experience with Shopify and e-commerce customer service is required.

Key Responsibilities:
-Respond promptly to customer inquiries via email across two Shopify stores
-Handle questions about orders, shipping, product information, returns, and more
-Provide solutions to customers’ problems while maintaining a friendly and helpful tone
-Process refunds, replacements, and order modifications through Shopify
-Collaborate with the fulfillment team to track down orders and resolve delivery issues
-Flag recurring issues and help identify opportunities to improve customer experience
-Maintain accurate records of customer interactions and resolutions
-Follow brand voice and tone guidelines for each store

Must have high proficiency with English and understanding of American culture

Please apply using 7 Apply Points or your application will not be reviewed

If you read this far, please also start your application with the word "BEAUTY") or your application will not be considered

Starting pay is $4 USD hourly (hours and pay rate will increase as business grows as long as customers are taken care of and happy :) )