Operations Manager Assistant

Job Title: Operations Manager Assistant
Location: Remote
Department: Operations
Reports To: Operations Manager
Type: Full-Time

About the Role
Media Labs is seeking a detail-oriented, highly organized Operations Manager Assistant to support our Operations team. This role is essential in maintaining smooth internal workflows, managing administrative processes, and ensuring campaigns are executed efficiently and on time. You’ll collaborate closely with teams across Sales, Customer Success, and Coaching to keep everything running like clockwork.

Key Responsibilities
Administrative & Operational Support

-Prepare, send, and track Scope of Work (SOW) documents.

-Set up new campaigns in Growi and TAP systems, including brand shop code verification.

-Coordinate sample logistics (shipping addresses, brand handoff, TikTok sample system).

-Maintain and update daily task lists; communicate priorities and progress to the Operations Manager.

Project Management & Communication

-Track campaign milestones, deliverables, and flag potential blockers.

-Schedule internal and client-facing meetings; take notes and assign action items.

-Support client communications by preparing updates and weekly call summaries.

-Consolidate campaign updates from Coaches and Campaign Managers.

Documentation & Process Compliance

-Ensure all Spark codes, reviews, and final content are documented and submitted.

-Keep campaign documents and communications organized and accessible.

-Assist with post-campaign reporting, including metrics summaries and creator payout tracking.

Team Coordination

-Collaborate with Sales, Coaches, and Customer Success to ensure task clarity.

-Proactively remind team members of upcoming deadlines or outstanding action items.

Who You Are
2+ years of experience in administrative or operations support, ideally in media, marketing, or startup environments.

Exceptionally organized with strong multitasking and time-management skills.

Comfortable with tools like Growi, Tiktok TAP, Google Drive, and Discord—or quick to learn.

Clear and professional communicator, both in writing and verbally.

A self-starter who thrives in a fast-paced, remote work environment.

Bonus: Experience in creator/influencer marketing or eCommerce operations.

Why Join Media Labs?
At Media Labs, we empower content creators and brands through high-impact, data-driven campaigns. As our Operations Manager Assistant, you’ll play a vital role in campaign execution and operational excellence. You’ll join a team that values clarity, accountability, and collaboration—all while working remotely with purpose and autonomy.