Customer Service & Administrative Assistant

Role Overview
The Administrative Assistant for Six Figure Student and Ottawa Lawn Salon ensures operational efficiency by managing customer and franchisee relationships, scheduling, data reporting, and marketing tasks. This role supports the Office Manager and President in delivering top-tier customer service, resolving complaints, and maintaining seamless administrative workflows. The assistant collaborates with peers and contributes to the overall success of the organizations by upholding high standards in communication, organization, and performance.

Core Tasks & Responsibilities: Ottawa Lawn Salon
Administrative
- Lead routing
- Estimating
- Recording customer payments within the CRM software
- Job scheduling
- Dispatch board, timesheet, and route sheet management
- Invoicing
- Assist in receipt reconciliation within Quickbooks for OLS & SFS
Payroll generation
- Generation of monthly and quarterly payroll tax statements such as PD7As and WSIB Insurable Earnings
- Keeping an accurate & up to date CRM at all times

Customer Service
- Act as the primary contact for all office requests
- Inbound & outbound calls & voicemail management
- Email inbox management
- Assist in complaint resolution
- Appointment setting
- Confirming payments with clients

Marketing & Reputation Management
- Post photos and updates on platforms such as Google My Business (GMB), HomeStars, Better Business Bureau (BBB), and Facebook.
- Secure at least 10 5-star reviews per month from corporate franchise clients.

Other
- Assist direct managers & peers as needed
- Assist in recruitment through applicant filtering
- Attend weekly check-in meetings and provide daily end-of-day reports.
- Update and share calendars and deliverables weekly with direct managers.
- Train and mentor peers on Ottawa Lawn Salon administrative tasks as needed.

Core Tasks & Responsibilities: Six Figure Student
Collaboration & Communication
- Support peers during high workload periods as needed
- Respond to Slack messages
- Attend weekly check-in meetings and provide daily end-of-day reports.
- Update and share calendars and deliverables weekly with direct managers.

Data Management & Reporting
- Update KPI trackers, leaderboards, and NPS reports weekly.
- Update incentive trackers daily during active periods.
- Prepare bi-weekly revenue financial P&Ls for Ottawa Lawn Salon franchisees.
- Support revenue tracking and reporting for Six Figure Student.

Ideal Candidate:
- Excellent written and spoken English.
- Minimum 1+ years experience as an EA, virtual assistant, and/or customer service support person.
- Highly tech-savvy (Google Suite, Slack, Notion, Zapier, etc.).
- Strong organizational and problem-solving skills.
- Ability to think ahead and make decisions proactively.
- Experience working with entrepreneurs or fast-paced businesses is a plus.
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What’s in It for You?
- Work with high-growth entrepreneurs learning and growing alongside them.
- Opportunities for growth and learning.
- Remote position with flexible working hours (aligned with time zone needs - ET).
- Competitive pay with performance-based bonuses. Starting at $8 CAD per hour with opportunity for raises & bonuses as performance increases.
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How to Apply:

To apply, please send:
1. Your resume + a short intro about why you’d be a great fit.
2. A 2-minute video introducing yourself and how you’ve helped a past client or employer in admin and customer service