Business Operations Assistant – Duck Range Plumbing & Heating Ltd.

About Us
Duck Range Plumbing & Heating Ltd. (DRPH LTD.) is a small, tight-knit mechanical contractor based in the Chase Shuswap region of British Columbia, Canada currently operating with a three-person team and preparing for growth. We specialize in HVAC and plumbing solutions for multi-unit residential developments and private clients, providing high-quality, efficient, and reliable systems for both new construction and retrofit projects.

At DRPH, our core values—Freedom, Efficiency, Flexibility, Learning, Growth, and Stability—shape how we work and who we work with. We believe in creating an environment where independence and efficiency drive success, adaptability fuels progress, and continuous learning fosters both personal and professional growth. If you align with these values, you’ll thrive in our team!

We operate Monday to Friday and are now seeking a highly organized and proactive Business Operations Assistant to support daily operations, enhance efficiency, and help establish streamlined systems.
Responsibilities
Administrative & Scheduling Support
• Manage and schedule service appointments for clients, including reminders and follow-ups.
• Communicate with clients and team members to ensure schedules run smoothly and efficiently.
• Maintain and organize the personal and business calendar, adding appointments to Google Calendar.

Customer Support
• Answer phone calls (Monday–Friday, 9 AM–5 PM PST) and respond to customer inquiries via phone, email, or chat.
• Provide information on services, pricing, and availability.
• Ensure customer inquiries are handled professionally and promptly.


Email & Document Management
• Organize and manage incoming and outgoing emails, applying labels and prioritizing urgent matters.
• Respond to basic inquiries and delegate tasks to the appropriate team members.
• Maintain and organize digital files, contracts, and customer records.
• Develop Standard Operating Procedures (SOPs) to improve efficiency and ensure consistency in processes.

Booking & Financial Management
• Schedule and coordinate technicians' appointments, ensuring efficient route planning.
• Prepare and send estimates via QuickBooks Online (QBO).
• Coordinate with the CFO to issue invoices, track payments, and follow up on overdue accounts.
• Assist with managing and organizing bill payments, ensuring accuracy and seamless coordination with the bookkeeper.
Lead Generation & Marketing Support
• Assist in generating leads through online research, social media outreach, and data entry.
• Help manage social media accounts and create content for marketing materials.
• Support email marketing campaigns and customer engagement strategies.

Reporting & Analysis
• Compile reports on service calls and customer satisfaction metrics.
• Provide insights and recommendations based on data analysis.

Qualifications
• Proven experience in administrative support, business operations, or a similar role.
• Exceptional organizational and time-management skills with keen attention to detail.
• Strong communication skills in English (both written and verbal).
• Proficiency in QuickBooks Online (QBO) for generating invoices, estimates, and managing financial transactions.
• Experience in calendar management and scheduling.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Self-motivated and reliable, with the ability to work independently with minimal supervision.
• Problem-solving mindset and adaptability to changing priorities.
• Experience in developing Standard Operating Procedures (SOPs) is a plus.

Join Our Team!
Be a part of DRPH Ltd. and contribute to our mission of delivering high-quality mechanical systems to our clients. Apply now and help drive our growth and success! also please fill out an application by clicking link

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