ON SITE Customer Support Representative and Dispatcher (Malolos, Bulacan Site)

As a Customer Support and Dispatcher at Zebra Go, you will play a crucial role in ensuring seamless communication between the company, customers, and in-field technicians. Your responsibilities will encompass a variety of tasks aimed at enhancing customer satisfaction, optimizing scheduling, and improving overall operational efficiency.

The key aspects of your role include:

?Customer Interaction:
Handle customer inquiries through calls, texts, and emails.
Address customer concerns and provide comprehensive information about services and pricing.
Keep track of customer preferences to personalize interactions and services.


?Scheduling and Coordination:
Manage and optimize the scheduling of service calls to ensure efficiency.
Coordinate effectively between customers and in-field technicians to streamline service delivery.
Utilize scheduling tools to enhance overall operational productivity.


?Route and Time Management:
Plan and adjust routes for in-field staff, considering geographical areas and time constraints.
Minimize route distances and maximize daily work output to improve profitability.
Implement strategies to enhance service responsiveness through effective time management.


?Tracking Customer Feedback:
Maintain accurate records of customer interactions, appointments, and services provided.
Ensure precision in billing through meticulous record-keeping.
Use customer feedback to identify areas for improvement and implement necessary changes.


?Communication and Issue Resolution:
Provide regular updates to both customers and in-field technicians to keep all parties informed.
Swiftly resolve any issues that arise during service delivery.
Maintain high service standards to contribute to overall customer satisfaction.


?Skill Requirements:
Excellent communication skills, both verbal and written.
Strong organizational and multitasking abilities.
Proficient in using scheduling and route optimization tools.
Detail-oriented with a focus on accuracy in record-keeping.
Ability to work collaboratively with both customers and in-field technicians.
Problem-solving skills to address issues promptly.


**You are expected to fulfill these responsibilities to contribute to the efficient and customer-centric operations of Zebra Go. Our goal is to ultimately enhance the company's reputation for outstanding service.