Office Operations Manager - Jobber Specialist

### Job Title: Full-Time Office Operations Manager (Jobber Software Specialist)

**Company:** Bear Claw Land Services\
**Location:** Remote (Must work 8 AM – 5 PM MST, Mon–Fri)\
**Website:** [ ---------- ]( ---------- )\
**Schedule:** Full-Time, 40 hours/week (1-hour lunch break)\
**Pay:** \$ ---------- /mo based on experience and performance

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### About Bear Claw Land Services

Bear Claw Land Services is a fast-growing, high-end outdoor services company based in a Colorado mountain town. We specialize in **land clearing, tree removal, road grading, excavation, and snow plowing** for luxury homeowners and general contractors. With two full-time crews operating year-round, we’re focused on quality work and top-tier client communication.

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### Role Overview

We’re hiring a **full-time, remote Office Operations Manager** who is highly skilled with **Jobber software** and can completely manage our backend operations. You’ll be the go-to person for everything from lead management and scheduling to invoicing, client communications, reporting, and internal admin tasks.

You’ll work closely with the company owner and our Estimator/Project Manager to keep the business running smoothly — and help us grow to the next level.

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### Schedule

- Monday–Friday, **8 AM to 5 PM MST**
- 1-hour lunch break daily
- Full-time remote role with daily team communication

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### Key Responsibilities

#### ???? General Back Office Operations

- Manage daily email inbox and respond to client, contractor, and vendor messages
- Send out COIs (Certificates of Insurance) to contractors as needed
- Complete permit applications and coordinate required documents
- Provide executive assistant support to the CEO and leadership team
- Track and follow up on internal action items from weekly tea ---------- etings

#### ???? Client Intake & Pipeline Management

- Receive and enter all inbound leads into Jobber (phone & web form)
- Tag leads correctly by service type (Tree, Excavation, Snow)
- Assign leads to the Estimator/Project Manager for follow-up
- Track status of estimates and follow up regularly on unbooked jobs
- Maintain clean, up-to-date CRM records with notes and tags

#### ????? Scheduling & Crew Coordination

- Manage the job calendar for the Tree Crew and Dirt Crew
- Schedule estimates and job start dates based on crew availability
- Adjust schedules based on weather, emergencies, or equipment issues
- Provide the crews with clear job details and customer information daily

#### ???? Invoicing & Payment Collection

- Send out invoices upon job completion using Jobber
- Track overdue invoices and follow up on unpaid balances
- Process ACH payments and ensure smooth financial handoffs
- Maintain clean, accurate accounts receivable records

#### ???? Reporting & Data Tracking

- Weekly revenue reporting by service type (Tree, Excavation, Snow)
- Monthly summary reports with quote volume, conversion rates, and trends
- Tag jobs and clients for service-based reporting and campaign targeting
- Analyze pipeline performance by marketing channel (Facebook, Google, etc.)
- Prepare reports for weekly leadership meetings

#### ???? Client Re-Engagement & Email Campaigns

- Use Jobber Campaigns to upsell past clients based on service history
- Example: Tree clients receive spring excavation or driveway grading promos
- Send seasonal service emails (e.g., snow removal, septic checks, grading)
- Build segmented email lists using Jobber tags and CRM filters
- Track engagement and adjust strategy based on open/click rates

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### What You Bring

- ? Strong experience with **Jobber software** (CRM, Scheduling, Invoicing, Reporting, Campaigns)
- ? Familiarity with home services, tree work, excavation, or snow removal is a major plus
- ? Excellent written communication skills
- ? Organized, proactive, and able to manage complex scheduling with ease
- ? Comfortable working independently and reporting to leadership daily
- ? Able to work full-time during MST business hours (8 AM–5 PM)

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### Compensation & Perks

- **\$ ---------- /mo** depending on experience
- Full-time, remote position (MST hours)
- Paid training and onboarding
- Performance bonuses based on reporting accuracy, upsell results, and revenue growth
- Opportunity to grow into an operations lead role over time

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### How to Apply

To apply, please send:

- Your resume
- A short Loom video (2–3 minutes) showing your experience using Jobber
- Screenshots or examples of reports, campaigns, or pipelines you’ve built inside Jobber