Payroll & HRMS Customer Experience Specialist

About HR Forte:
HR Forte is a leading HR and payroll management system designed to streamline HR operations for businesses across Asia. Our platform provides a comprehensive suite of solutions, including payroll processing, employee self-service (ESS), eClaims, eLeave, eSign, and time tracking. With our latest innovation, Ask Genie, an AI-powered HR compliance bot, we empower businesses with automated HR and payroll expertise. Join us in transforming HR technology and delivering exceptional service to our clients.

Job Description:
We are looking for a motivated and customer-focused individual to join our team as an HR Tech Support & Onboarding Specialist. This role plays a crucial part in ensuring a seamless experience for HR Forte clients, from onboarding to ongoing support.

Key Responsibilities:

Customer Service & Support

*Address customer inquiries via email, chat, and calls.

*Assist users with troubleshooting system issues and ensure timely resolution.

*Keep users informed on their logged issues and resolutions.

Deployment & Onboarding

*Guide new users and companies through the system setup and onboarding process.

*Conduct product walkthroughs, live demos, and training sessions.

*Ensure successful system implementation and user adoption.

International Payroll Learning & Support

*Opportunity to develop knowledge of international payroll processes across multiple APAC countries.

*Assist customers with payroll-related queries in compliance with different country regulations.

System & Process Improvement

*Collect customer feedback to enhance system functionality.

*Work closely with the internal tech and operations team to improve user experience.

Skills & Qualifications:
Must-Have:
? Strong customer service and communication skills
? Ability to explain technical processes in a simple, user-friendly manner
? Willingness to learn international payroll and HRMS functionalities
? Problem-solving mindset and attention to detail
? Basic understanding of HR software or SaaS products

Nice-to-Have:
???? Experience in HR, payroll, or software implementation
???? Familiarity with international payroll regulations (especially APAC)
???? Knowledge of ticketing systems or customer support tools
???? Ability to conduct training or product demonstrations