Healthcare VA3

VA 3: Administrative & Financial Specialist
Must be able to work Hawaii Time 8am to 5pm

Responsibilities
Manage billing and payment processing.
Process insurance claims and communicate with insurers.
Track financial performance and prepare reports.
Finalize the surgical schedule with surgical centers and inform patients of their costs ahead of time.
Minimize no-shows and canceled procedures by proactively contacting patients on the waitlist.
Keep waitlisted patients updated and schedule them promptly upon cancellations.
Meet with Dr. Yan and billing team to discuss AR, monthly payments, reimbursements, pending claims, and denials.
Manage logistics including vendor communication and supply ordering.
Redundancy Protocol
If unavailable, VA 1 or VA 2 will assist with billing and administrative tasks.
Scripts & Templates
Billing Follow-Up:“Your invoice for services rendered on [Date] is now available. Please submit payment at your earliest convenience. Contact us if you have any questions.”
Insurance Claim Follow-Up:“We are following up on your insurance claim submission. Please contact us if additional information is required.”
Daily Checklist
Process payments and submit insurance claims.
Monitor outstanding claims and payment statuses.
Generate financial reports for review.
Weekly ChecklistEnsure insurance claims are submitted and tracked properly.
Cross-train with other VAs for financial tasks.
Reconcile financial reports.
Provide weekly revenue summaries to management.