Serviced Apartment Booking Manager

Skills Needed
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Excellent written and spoken English
Customer Service experience
Ability to make occasional calls to UK
Positive, happy attitude
Good IT skills
Reliability
Dedication

This will be a long term position that could lead to being a manager as we grow so we are looking for the right person. Someone studying or qualified in hotel management or hospitality fields would be an ideal candidate.

Duties
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Process guest payments online
Ensure guests have received apartment access details and booking confirmations
Call guests if no response to emails to gain any missing information needed from them and deal with failed guest payments.
Answer guests questions posted via email and booking.com / airbnb etc.
Add to and improve our company documented processes in all aspects that you will cover.

We will provide all training on our Guest management software (Kigo) and how to do the job with sweetprocess videos and written process guides plus Skype support as needed.

Hours (estimated)
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2 Hours per day
6 Days per week

The number of hours will increase over time. We are quite flexible on when the hours are worked, the important thing is to ensure each guest has paid and has the information they need prior to arrival.

We look forward to your application. Please give details of similar work you have carried out!