Technical Support Specialist

About Us
Founded in 2010 in Irvine, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into sustainable online businesses. With Kajabi's integrated platform, creators have a single ecosystem to build and market their digital products, including online courses, communities, live coaching, and more. Tens of thousands of creators and entrepreneurs rely on Kajabi as the backbone of their business and have collectively earned over $9 billion from more than 85 million customers. Learn more at ---------- .

Tech Support Specialist
The Tech Support Specialist is an essential member of the Support team that provides assistance to customers ranging from transactional questions to complex technical issues by providing solutions and guidance in navigating the platform. The role reports to a Team Lead.

The impact you will make

- Deliver friendly and prompt resolutions to customer inquiries via live chat, phone support, email, video calls, recordings, and help desk software.
- Identify and troubleshoot technical issues.
- Provide step-by-step solutions and support to end-users.
- Collaborate with Tier 2 Support Specialists or other specialized teams on complex tickets.
- Contribute to Help Center resources and process improvements.


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