Executive Operations Manager – GoHighLevel CRM (Healthcare Practice)

We are a U.S.-based integrative medical clinic seeking a highly organized Executive Operations Manager with advanced GoHighLevel experience. This role is responsible for managing all incoming calls, CRM pipeline movement, reporting metrics, and daily operational accountability.
Core Responsibilities:
• Answer all calls inside GoHighLevel only
• Log and disposition every call
• Create and move opportunities in pipeline
• Track conversion rate (call ? booked consult ? paid consult)
• Send end-of-day performance report
• Monitor missed calls and initiate follow-up
• Ensure revenue is properly reflected in CRM
Non-Negotiable Requirements:
• Minimum 2 years active GoHighLevel experience
• Must demonstrate pipeline creation & reporting skills
• Must understand call tracking and disposition
• Comfortable working with KPIs
• Strong written and spoken English
• Willing to work on camera during U.S. business hours
Screening Instructions (very important):
To apply, record a 3-minute Loom video explaining:
How you track missed calls in GHL
How you calculate conversion rate
How you would ensure 100% pipeline accuracy
We do not use RingCentral or secondary systems. All calls must be handled and tracked inside GoHighLevel. Candidates not experienced in this will not be considered.

To Apply:
Please send the following:

Your resume or CV
A short video (2–3 minutes) introducing yourself and explaining why you’re a good fit
Your availability (hours per week and preferred schedule)