Part-Time Customer Service Rep

Company Overview:

We are a fast-growing SaaS start-up dedicated to protecting content creators, influencers, and brands from online impersonation and piracy. Our mission is to ensure digital safety and brand integrity, allowing our clients to focus on what they do best. As we continue to expand, we are looking for a skilled and customer-focused Part-Time Customer Service Representative to join our team.

Position Summary:

The Part-Time Customer Service Representative will be the first point of contact for our customers, providing timely and effective support. This role involves handling inquiries, troubleshooting basic issues, and ensuring a seamless customer experience. The ideal candidate is tech-savvy, empathetic, and passionate about helping others in a fast-paced start-up environment.

This position requires availability on weekends as part of the regular schedule.

Key Responsibilities:

Respond promptly to customer inquiries via email, chat, and other communication channels.
Assist customers with account setup, troubleshooting, and general product support.
Escalate complex issues to the appropriate team while ensuring follow-ups with customers.
Maintain detailed and accurate records of customer interactions and solutions provided.
Identify recurring customer concerns and provide feedback to improve processes and product offerings.
Stay up to date on company services, policies, and updates to provide accurate information.

Qualifications:

Previous experience in customer service, preferably in a SaaS or tech environment.
Availability to work on weekends as part of the regular schedule.
Excellent written and verbal communication skills.
Strong problem-solving abilities and a customer-first mindset.
Ability to work independently and manage multiple inquiries efficiently.
Familiarity with help desk software is a plus.
Comfortable working in a fast-paced, remote environment.