Remote support Technian

1.0 Company Overview
Liverton Technology Group is a New Zealand-owned technology company offering innovative software products for both local and international markets. We specialize in large-scale enterprise solutions, including Networking, Automation, Self-Service, Application Support, and Locking Security,.
In 2019, Liverton became the exclusive New Zealand distributor of Assa Abloy Global Solutions electronic locking systems. We also launched Wayver, focusing on cashless payments for festivals and expos.
Our clients include some of the largest global hospitality brands, making us a fast-growing business in exciting sectors.
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2.0 Role Overview
We are seeking a Remote Customer Support Technician to provide network support (troubleshooting, installation, and maintenance). This role will be focused on taking after hours works. Escalations from customers during down time in NZ. And a focus on updating and managing work load independently.
Located in Auckland and reporting to the Head of Infrastructure & Support, this role will involve exposure to:
• Liverton self-service technology (Mobile, Web, Kiosks, application support)
• Network hardware (routers, switches, firewalls)
• Hotel network Wi-Fi and infrastructure
• Vingcard Elsafe (Electronic Locking Systems)
• ISP and networking technologies
This is a great opportunity for a Software-focused Support Engineer passionate about IT infrastructure and customer service.
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3.0 Technical Skills
We require a strong understanding of IT systems and networking. The ideal candidate should have:
• Minimum of 5 years technical customer support expertise;
• Experience with network hardware (routers, switches, firewalls, Wi-Fi)
• Knowledge of TCP/IP, DNS, DHCP, VLANs
• Knowledge and Understanding of hotel PMS systems, Payment systems;
• Software, cloud based and on-premise experience;
• Familiarity with internet technologies
• Support across Linux, Mac, and Windows
Beneficial, but not required:
• Experience with electronic locking systems (e.g., Vingcard Elsafe)
• Familiarity with building automation systems and energy management
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4.0 General Job Requirements
Key responsibilities include:
• Supporting business operations (e.g., Following up on support requests. Dealing with Network outages. Upgraded and updated custom software following guides)
• Remote customer support
• Occasional support for locking systems and automation technologies
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5.0 Growth and Collaboration
Liverton encourages internal career growth, with potential paths in network engineering, systems administration, project management, or network automation.
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6.0 Personal Attributes
We are looking for a self-driven, problem-solving technician with:
• A strong interest in technologies
• Focus on Independent working and an ability to proactively find and resolve issues;
• Excellent command of written and spoken English;
• Strong communication and time management
• A can-do attitude and eagerness to learn
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