Guest Relations Sales Executive

Host & Stay is based in the UK and provides full service holiday home property management to over 1,500 properties across the UK. Host & Stay was born from a love and passion for property, and a desire to lead the change in an age old industry.

We’re looking for a hardworking, driven and passionate candidate to join our team as we get set for further growth in 2025, helping our owners to maintain their high quality properties, and to ensure our guests receive the very best customer service whilst staying with us.

Are you an experienced Administrator with sales experience who is looking for a new, exciting challenge? If you answered yes, then look no further, a role at Host & Stay is just what you are looking for.

As a Guest Relations Sales Executive, you will play a key role in increasing revenue through strategic upselling, particularly by promoting early check-in options to guests. You will engage with guests pre-arrival, making outbound calls to upsell and arrange the early check-ins. In addition, you must be flexible and multi-skilled, ready to support general guest relations tasks as needed to meet business demands. This is a dynamic role requiring a balance of sales expertise and excellent customer service.

Key responsibilities of the role would be upskilling & revenue generation, Guest engagement with clear communication via phone, email and messaging platforms. Great customer service and liaising with other teams within the business to ensure properties are ready for guests to check in early. Performance tracking by monitoring and reporting upselling performance, identifying trends and opportunities to optimise conversion rate.

To be considered for this role you MUST :

- Speak fluent English

- Proficient English writing skills

- The ability to present information confidently at all levels.

- Create Reports

- Experience in sales, upselling.

- Excellent negotiation and persuasion skills to drive upsell conversions.

- Communicate effectively and have excellent written and verbal skills.

- Develop strong working relationships with customers, colleagues across departments and with senior leaders.

- Be an effective communicator with a professional & customer orientated approach.

- Be confident to liaise with colleagues and customers over the phone and on e-mail.

- Excel at multi-tasking, organisation and time management.

- Great administrative skills

- Computer literate and able to learn new digital platforms and systems quickly and effectively.

- Able to work at pace, manage workloads and to deadlines.

- Ability to remain calm and professional under pressure

- Demonstrate accuracy and attention to detail, to ensure highest standards are met and maintained

- Previous experience in sales, upselling or guest relations in the hospitality industry.

- Proven customer service experience.

- An understanding of general repairs around property would be desirable

The working hours for this role are Mon - Friday, 9am - 5.00pm UK Time