Leads and Sales Associate for Beauty Salon (Remote)

About Us

The Lash Lounge Corona is a luxury lash and brow salon dedicated to delivering an exceptional guest experience. We pride ourselves on outstanding customer service, premium services, and building lasting relationships with our guests. We are looking for a friendly, energetic, and highly organized Virtual Leads and Sales Coordinator who enjoys talking with people, thrives in a sales-focused environment, and takes ownership of guest communication.

This is not simply a customer service role. You will play a key role in helping the salon grow by converting leads into appointments, retaining existing guests, promoting memberships, and providing exceptional service over the phone.

Responsibilities

Lead Management

* Contact all new leads promptly.
* Follow up with prospective guests who have inquired about services.
* Convert leads into booked appointments.
* Maintain consistent follow-up until leads either book or opt out.

Guest Retention

* Contact guests who have not returned for their recommended fill appointment.
* Reach out to previous guests who have not visited recently.
* Encourage guests to rebook their appointments.
* Perform courtesy follow-up calls after services.
* Build relationships that encourage guest loyalty.

Membership Sales

* Educate guests on membership benefits.
* Promote memberships during outbound and inbound conversations.
* Assist guests with membership questions.
* Help increase overall membership enrollment.

Guest Reviews

* Follow up with satisfied guests and encourage them to leave online reviews.
* Monitor guest feedback and escalate concerns when necessary.

Appointment Management

* Schedule, reschedule, and confirm appointments.
* Answer incoming phone calls professionally.
* Respond to guest inquiries regarding services, pricing, memberships, and salon policies.
* Assist with schedule optimization by filling cancellations whenever possible.

Administrative Support

* Maintain accurate guest notes within the booking system.
* Document all guest interactions.
* Keep lead pipelines organized and updated.
* Report guest concerns and operational issues to management.

Daily Performance Expectations

Daily responsibilities include reporting:

* Number of new leads contacted
* Number of follow-up calls completed
* Appointments booked
* Guests successfully rebooked
* Memberships sold
* Reviews requested
* Guest concerns escalated
* Outstanding follow-ups for the next business day

Qualifications

* Excellent spoken and written English
* Friendly, confident, and professional phone presence
* Strong sales and customer service skills
* Comfortable making outbound calls throughout the day
* Experience using scheduling or CRM software preferred
* Highly organized with strong attention to detail
* Self-motivated and able to work independently
* Reliable internet connection and quiet workspace
* Comfortable meeting daily performance goals

What We're Looking For

We are looking for someone who is proactive, dependable, and genuinely enjoys building relationships with guests. The ideal candidate is comfortable making outbound calls, handling objections, closing appointments, promoting memberships, and contributing to the overall success of the salon.

Success in this role is measured by guest satisfaction, lead conversion, appointment bookings, rebooking rates, membership sales, and overall contribution to salon growth.