Urgent Hiring! Customer Service Representative! Earn up to 35-50k!

The Customer Service Representative will provide customer service and resolves issues by offering solutions, explanations, options or by arranging travel service to our customers and clients.

On-site work at the company?
Aero Tower, J De Veyra St., Carreta, Cebu City, Cebu

Responsibilities and Requirements for the position will include:
· Provides customer service and resolves issues by offering solutions, explanations, options or by arranging for service, by answering inbound calls and making outbound calls in a professional manner.
· Respond to customer emails, voice messages, leads, inquiries and question and answers promptly and effectively.
· Communicated effectively with third party companies in accordance with customer reservations, accommodations’ and events.
· Verify customer information and identify special requests and customer needs.
· Ability to communicate with irate customers calmly and professionally through both written and verbal communication.
· Perform follow up emails and calls to ensure customer satisfaction as needed
· Resolve customer issues and complaints in a timely courteous manner
· Update and close any open complaint issues and communicate back to customer or other departments as needed.
· Updates and maintains all necessary records and/or logs.
· Possess a strong sales drive and solid sales skills.
· Possess strong learning and adaptability skills, with the ability to quickly familiarize yourself with SOPs and efficiently handle orders in the system.

Essential Qualifications:
· Proficiency in English?Spanish and chinese preferred 6 months – 1 years of customer service experience in a call center environment preferred
· Proficient computer knowledge, including internet, email and Microsoft Word
· Fluency in English; both in writing and speaking, strong communication skills required
· Strong initiative and self-motivation
· Must be able to type 45 words per minute
· Must be able to handle stressful situations
· Must be able to work effectively within a team as well as independently
· Must be able to work flexible hours, including early mornings, late evenings, weekends and holidays