Customer Service Representative

Flore Beauty powers the mission driven by exceptional talent with a growth mindset that inspires excellence and encourages teams and leaders to bring their best each day. Flore Beauty is looking for a Customer Service Specialist, mid-level to support the e-commerce platform. Customer Service Representative (CSR) is responsible for handling customer inquiries, resolves complaints, and provides information about products or services. Key responsibilities include answering calls, emails, and chats, processing orders and returns, troubleshooting issues, and ensuring customer satisfaction. CSRs must have strong communication skills, problem-solving abilities, and a customer-focused mindset. They work in various industries and may use CRM software to track interactions. The role requires patience, professionalism, the ability to multitask in a fast-paced environment and ensure exceptional customer experience

Key Responsibilities:
• Customer Support: Respond to customer inquiries via phone, email, live chat, or social media.
• Issue Resolution: Address complaints, troubleshoot problems, and provide appropriate solutions in a timely manner.
• Order Processing: Assist with placing, tracking, and managing customer orders, returns, and exchanges.
• Product & Service Knowledge: Provide accurate information about company products, services, policies, and promotions.
• CRM Management: Maintain customer records and interactions using Customer Relationship Management (CRM) software.
• Feedback Collection: Gather customer feedback and relay insights to relevant departments for continuous improvement.
• Team Collaboration: Work with sales, technical support, and other teams to resolve complex customer issues.

Qualifications & Requirements:
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using CRM software and customer service tools.
• Patience, empathy, and a customer-focused attitude.
• High school diploma or equivalent; additional training or experience in customer service is a plus.
Flore Beauty is mission driven and powered by our team, as demonstrated in the consistent, high caliber results of every project and task. If you are ready to make a difference and help, bring our customers’ mission to life while enhancing your career and growth goals – we would love for you to join us!? ?

FLORE BEAUTY is an equal opportunity employer.?