Senior Customer Service & Operations Associate

About: Our company is a sports coaching marketplace that connects aspiring athletes with experienced coaches. We help customers (athletes or parents) find, book, and train with skilled coaches across various sports.

Compensation: 48-55k/month
40 hours a week.
EST or PST hours.
Fully remote
Supportive global team.


Key Responsibilities:

Conduct outreach through email, phone calls, and text messages to prospective clients and customers.
Provide high-quality customer support via phone, email, and text.
Assist with managing customer inquiries, complaints, and feedback to ensure timely resolution.
Maintain an organized and up-to-date database of customer interactions and issues.
Take the lead in identifying customer needs and ensuring excellent service delivery.
Collaborate with the team to improve the overall customer experience.

Requirements:

Excellent written and verbal communication skills in English.
Previous experience in customer support, outreach, or virtual assistant roles.
Knowledge of a two-sided marketplace and how to connect demand with supply.
Strong organizational skills and ability to manage multiple tasks simultaneously.
Proactive, self-motivated, and able to work independently.

To apply, please reach out here and also fill out the form below:

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