Shopify Chatbot & Helpdesk Specialist (Tidio or Gorgias)

We are seeking a highly motivated and experienced Shopify Chatbot & Helpdesk Specialist to set up and manage our customer support systems using either Tidio or Gorgias.

The ideal candidate will have deep knowledge of one or both platforms, with a proven track record of optimizing customer experience through automated and live chat solutions. This role requires technical expertise, problem-solving skills, and a customer-centric mindset to ensure a seamless support experience for our customers.

[[ Key Responsibilities: ]]

? Set Up and Manage Chatbot:

Design, configure, and optimize chatbot flows using Tidio or Gorgias to handle common customer inquiries, automate responses, and improve overall customer engagement.

Implement effective conversation routing to direct complex issues to human support agents.

Customize chatbot scripts to reflect NOURRI’s brand tone and customer needs.

? Helpdesk Management:

Set up and manage the helpdesk platform to efficiently handle customer tickets and inquiries.

Ensure timely and accurate responses to customer issues, coordinating with internal teams as needed.

Monitor customer interactions and feedback to improve the support process continuously.

? Performance Tracking and Reporting:

Analyze chatbot and helpdesk performance metrics (response time, resolution rate, customer satisfaction).

Generate reports and provide insights to improve customer experience and platform efficiency.

? Customer Experience Optimization:

Develop and implement proactive support strategies to reduce customer issues and enhance satisfaction.

Identify trends in customer inquiries and recommend improvements to product descriptions, FAQs, and chatbot responses.

[[ Application Instructions: ]]

Interested candidates should submit their resume and a brief cover letter detailing:

Their experience with Tidio or Gorgias, including specific examples of chatbot and helpdesk setups they’ve managed.

How they have improved customer support efficiency and customer satisfaction in previous roles.

[[ About NOURRI ]]

NOURRI is a skin wellness brand committed to transforming skin struggles into strength. Our products are designed to address persistent skin issues like eczema, psoriasis, and acne by combining the healing power of natural ingredients with biotechnology. We believe in empowering individuals to rediscover the joy of healthy, resilient skin through science-backed and nature-powered solutions. As we continue to grow, we are looking for a skilled Shopify Chatbot & Helpdesk Specialist to enhance our customer support experience and streamline our Shopify store operations.