Customer support

Customer Support Job Posting - Montreal Mode

Dear Applicant,

We run an eCommerce dropshipping business with growing opportunities. We are looking for long-term employees to join our team, offering significant potential for growth for those who consistently contribute positively to our company. We are seeking motivated candidates who will represent our company with excellent customer service and dedication.

What You'll Do:
This role primarily involves customer support, where you will follow a clear and structured process to keep our customers happy. Once you understand the steps, the job will become straightforward.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:

-G Suite (business email)
-Shopify (eCommerce platform)
-Discord (communication channel)
-DeepL (for translation)
-ChatGPT


Responsibilities:

-Handle customer complaints with professionalism and care.
-Report on refunds and complaints.
-Respond to customer emails regarding refunds, tracking numbers, FAQs, and other inquiries.
-Contribute to our documentation and improve support processes.
-Respond to all customer inquiries in a timely and accurate manner, with an expected response time of 24 hours.
-Demonstrate a high level of professionalism at all times.

We Will Provide You With:

-Video training and Standard Operating Procedures (SOP) to follow.
-Access to our Lead Customer Support team for guidance and questions.


What We’re Looking For:

-Fluency in English, both written and verbal.
-A minimum of 1 years of experience in Customer Support.
-Availability for weekly team calls.
-Highly organized, motivated, and eager to learn and grow.
-Availability to join immediately.
-A commitment of at least 40 hours per week once you transition to full-time after a two-week trial period.
-Must not be working for other full-time jobs.


Ideal Candidate:

-You will ideally have experience in customer support, but we also value candidates who love helping people and are committed to providing top-tier support.

-We seek someone who can maintain consistency in customer communication: avoiding repeated emails, vague answers, or off-topic responses.


Growth Opportunities:

At Montreal Mode, we believe in offering growth opportunities within the company. For those who show consistent effort and dedication, there are opportunities for promotion, salary increases, and skill development in the eCommerce field.

Our Work Environment:

Our team thrives in a fast-paced, collaborative environment, where we constantly adapt to the evolving needs of our business and customers. We are passionate about what we do and are looking for team members who share this enthusiasm.
Perks & Benefits:
Flexible working hours.


Paid training and performance bonuses for excellent work.


How to Apply:
Please send your resume and a cover letter outlining your relevant experience to ---------- your cover letter, let us know why you think you are a great fit for this role and describe any similar experiences you have had in the past.

We look forward to your proposal!

Thank you,
Aimane
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