Customer Service Assistant

1. Managing and dealing with customers for an E commerce digital retail second hand clothing business across multiple platforms (Instagram, email, marketplace platform, WhatsApp)
2. Aligning time schedules and appointments with customer calls across different time zones (liaising with customers in multiple time zones and coordinating schedules for their appointments with the in house teams)
3. Resolving any customer care issues related to deliveries, order issues, refunds invoices
4. Sharing all tracking and shipment details with customers in a timely manner
5. Coordinating between in house finance team and ensuring that invoices and checkout links are sent across to all customers in a timely manner
6. Following up with customers for checkout and payment on orders placed
7. Maintaining a relationship with our frequent valued customer on a regular basis to ensure that there is no issue
8. Scheduling requests for customer calls and appointments based on a monthly calendar (prioritising big value frequent customers and making space for new requests)