Social Media Lead Generator & Customer Service Coordinator

Job Summary

We are seeking a full-time Social Media Lead Generator to manage daily posting, marketplace outreach, and inbound customer communication. This role is responsible for generating consistent, high-quality leads through organic social media and online marketplaces while also assisting with inbound customer calls and basic inquiries.

This position requires creativity, consistency, strong communication skills, and the ability to work independently.

Responsibilities

Social Media & Lead Generation

Create and publish daily content on Facebook, Instagram, and TikTok (minimum 1 post per day; more encouraged)

Post consistently on Facebook Marketplace, Craigslist, and other relevant online marketplaces

Generate a minimum of 10 leads per day / 50 leads per week

High performers typically reach 20+ leads per day (100+ per week) within 90 days

Track and report daily and weekly lead activity

Content Creation

Create original graphics and short-form videos (no content provided initially)

Perform basic graphic design and video editing

Request and post daily photos/videos from installation crews to showcase live, in-progress jobs

Occasionally post company-provided marketing materials when available

Customer Service Support

Answer inbound customer service calls during business hours

Assist callers with basic questions or route them to the appropriate department

Collect basic customer information when applicable

Performance Expectations

Consistent lead production is required to maintain pay level

Exceeding goals creates opportunities for raises, promotions, and growth

Performance is reviewed regularly with clear metrics

Schedule & Position Details

Full-time

Monday–Friday, 8:00 AM – 5:00 PM (Eastern Time)

Remote position (must be available and responsive during scheduled hours)

Qualifications

Proven experience posting on Facebook, Instagram, TikTok, and online marketplaces

Comfortable creating content independently from scratch

Basic graphic design and video editing skills

Strong written and verbal communication

Organized, reliable, and goal-oriented

Experience with lead generation or home services marketing is a plus

About Us

We are a direct-to-homeowner cabinet supply company serving customers nationwide. We value consistency, creativity, and measurable results—and we reward performance.

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