Office Manager (Sales & Customer Service)

Orange Cleaning - Full-Time Office Manager

About Us
Orange Cleaning is a growing professional cleaning business seeking a talented, organized, and customer-oriented Office Manager to join our team. This role is the backbone of our day-to-day operations, playing a crucial part in our company's growth and client satisfaction.

Role Overview
As our Office Manager, you'll be the first point of contact for clients and prospects, handling various administrative tasks while helping to grow our business through converting leads and providing exceptional customer service.

Responsibilities
- Convert incoming sales calls to new clients (with a target conversion rate of 50%)
- Professionally respond to and manage customer inquiries across all communication platforms
- Schedule and coordinate cleaning appointments and site visits
- Maintain comprehensive client records and business information
- Process orders and update client information in our systems
- Assist in recruiting cleaning staff by managing job listings, reviewing applications, and supporting the onboarding process
- Manage and nurture incoming leads
- Create and maintain engaging content for the company's social media platforms
- Handle additional administrative tasks as assigned

REQUIREMENTS
- Excellent English communication skills (written and verbal)
- Strong, reliable internet connection with backup options
- Minimum 2 years of experience in customer service, sales, or administrative roles
- Proficiency in Google Workspace and customer management systems
- Experience with social media management for business purposes
- Ability to work full-time (40 hours per week)
- Professional home office setup with minimal background noise

Preferred Skills
- Previous experience in the cleaning industry or service-based businesses
- Sales or lead conversion experience
- Recruitment assistance experience
- Knowledge of digital marketing basics
- Experience with remote work

Personal Attributes
- Empathetic yet confident phone demeanor
- Detail-oriented with excellent organizational skills
- Self-motivated with strong problem-solving abilities
- Ability to prioritize tasks and manage time effectively
- Professional, positive attitude

Compensation
- Base salary plus performance bonuses and commissions
- Total on-target earnings: $1,000 - $1,500 USD per month
- Opportunity for growth as the company expands

How to Apply
Please submit your resume. If approved, you will be required to submit a 60 second video explaining why you'd be the best fit for the role.

Join the Orange Cleaning team and be part of our journey to provide exceptional cleaning services while growing a successful business!