Customer Care Representatives / Reservation Sales Specialists

Customer Care / Reservations Sales Specialist (Job Number: MAK001277)
Description
IHG (InterContinental Hotels Group) is one of the world's largest hotel companies and we are looking for people just like you to join our award winning team in Makati!

We are a contact centre. We are not a BPO and we are hiring directly for our Customer Care and Reservations Teams.


Among our many brands, InterContinental, Kimpton Hotels, Hualuxe, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Even Hotels, Staybridge Suites, and Candlewood Suites, we have over 5,000 hotels in over 100 countries. We were recently named one of the top 100 employers in the United States by Fortune Magazine.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

IHG Rewards Club is the World's most Global Loyalty Hotel Program. It is a travel rewards program that allows members to earn points in a variety of ways, making it easy for them to enjoy exciting trips and brand name merchandise.

Customer Care Representatives for IHG Rewards Club will handle the following: incoming calls from members of the IHG Rewards Club Program regarding hotel reservations, inquiries, requests, updates, redemptions, complaints and suggestions while displaying excellent customer service; enrollment of new members to the IHG Rewards Club Program and manage and maintain IHG Rewards Club Accounts by ensuring member satisfaction.

Our Reservations Sales Specialists will answer inbound calls from IHG guests, assist guests with reservations and other hotel related inquiries, and provide elite customer service to our guests while promoting/selling our hotels.
Qualifications
Ideally, the role will need candidates with experience in customer service, call center, contact center, BPO, sales, and/or hotels but we are interested in you even if you don't.

Some of our best employees came to IHG with no work history at all. We are looking for great communicators who have the ability to quickly develop rapport with our guests. We are looking for candidates with strong interpersonal and customer service skills, excellent verbal communication skills, and the ability to quickly navigate web pages.
Displays excellent communication skills, both written and verbal; fluent in English language
Must possess high level of customer service skills
Highly organized and systematic, and has keen eye for detail
Is proactive, exudes confidence in dealing with members, and capable of handling tasks under pressure
Highly organized and easily manages his/her workload in a fast-paced environment
Possesses excellent work ethics and values. Attendance is very important to the team
Goal-oriented and strives for continuous improvement
Must be willing to work on graveyard shifts, holidays and weekends
Experience in customer support environment would be an advantage
Undergraduates are welcome to apply

Benefits:
Medical Insurance
Dental Insurance
Life Insurance
Accident Insurance
30 days Leave Credits (15 days convertible to cash)
Hotel Discounts Worldwide for you and your family and friends
Incentive Programs
Global Recognition Programs
Global career opportunities, training and room to grow opportunities
Regularization of employment after 3 months
And Much More!

So are you finally ready to get a better job? Apply today and see for yourself why IHG is one of the leading hotel companies in the world.