Virtual Dental Office Assistant

Job Responsibilities:
-Verify patients’ dental insurance benefits and eligibility the day before appointments.
-Obtain and document detailed insurance breakdowns, including coverage, deductibles, copays, and waiting periods.
-Accurately input and update confidential patient information in our system while maintaining HIPAA compliance.
-Communicate with insurance companies via phone, email, and web portals to confirm benefits and claim statuses.
-Assist with follow-ups on outstanding insurance claims and appeals.
-Support office staff with administrative tasks as needed.
-Maintain organized records and documentation for insurance and patient files.
-Provide excellent customer service to patients and team members in a professional and courteous manner.
Qualifications:
-Experience in dental insurance verification and breakdowns is required.
-Familiarity with dental insurance plans (PPO, HMO, Medicaid) and common billing codes.
-Prior experience working in a dental office or with Dentrix is a plus.
-Strong attention to detail and organizational skills.
-Ability to work independently, manage time effectively, and meet deadlines.
-Strong written and verbal communication skills.
-Knowledge of HIPAA regulations and commitment to patient confidentiality.
-Proficiency in using spreadsheets, email, and office management tools.