Virtual Assistant / Customer Service Representative

Job Title: Customer Service and Sales Representative
Company Overview
InXpress is a sales-driven company that supports small- and medium-sized businesses in Canada by providing international and domestic shipping solutions, along with outstanding customer service. We help businesses reduce costs and simplify shipping through consultative and personalized solutions along with unique service offerings.
What’s important to us?
• You’re all in! As a tea ---------- mber of InXpress, we want you to believe in your work, and to bring it everyday, just like we do!
• Fun!. Working hard is important but try to find time to enjoy the ---------- nts with our team, and our customers!
• Team Player! We can all learn from one another.
• Results Focused. Getting the most success means, working hard to get there.
• Humble, be the person that can ask for help, and is happy to give it!
Position Overview
We are seeking a highly motivated and qualified CSR and Sales person to join our team. In this role, you will be responsible for:
1. Managing customer inquiries, providing timely quotes, and tracking shipments.
2. Generating leads through outbound sales calls, emails, and building relationships with potential customers.
3. Collaborating with the InXpress team to ensure an excellent customer experience.
4. Providing a daily update of tasks completed.
This is a work-from-home position with the following schedule:
• Monday to Friday, 8:30 AM – 5:00 PM Atlantic Standard Time (AST)
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Compensation
• Base Monthly Salary: 31,000 PHP (approximately 770 CAD)
• Commission: Residual and uncapped, meaning you earn ongoing commission every time your accounts use our service
• Potential: By the end of Year 1, monthly earnings could reach 134,000 PHP (base + commission)
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Responsibilities
Customer Service
• Respond to customer inquiries promptly
• Provide accurate shipping quotes
• Track and update customers on shipment status daily
• Keep Notes in Company CRM
Sales
• Conduct outbound and inbound calls with prospective customers
• Perform cold calling and email outreach to generate leads
• Provide quotes to potential clients
• Follow up consistently with leads and prospects
• Build and maintain strong customer relationships
• Create proposals and pricing solutions
• Onboard new customers and facilitate sign-ups
• Train customers on shipping software and oversee activation
Reporting
• Manage and update sales pipeline using a HubSpot CRM (experience in HubSpot is a plus)
• Prepare and present weekly and monthly sales reports
• Provide a daily update of completed tasks
Retention
• Contact existing customers regularly
• Upsell additional services or solutions
• Quote and process shipments for current customers
Account Management
• Handle quote and booking requests
• Offer on-line assistance, walkthroughs, and training
• Resolve basic shipping and account inquiries
• Manage and address invoice-related issues
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Requirements
• Driven, eager to learn, and ready to grow
• Strong English proficiency (written and verbal)
• Willing to work full-time (40+ hours) in Atlantic Standard Time (AST)
• Reliable high-speed internet connection
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• B2B sales experience is an asset
• Experience with HubSpot CRM is beneficial but not mandatory
• Experience with Slack for internal communications is beneficial but not mandatory
System & Hardware
• Stable high-speed internet
• Laptop or desktop computer
• Noise-canceling headset/microphone
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How to Apply
If you are interested in this position, please email us with:
1. A copy of your resume
2. A brief explanation of why you believe you are a strong candidate
We look forward to connecting with you soon!