Shopify Customer Service & Paypal dispute management

About Us:
We are Serenium, a growing e-commerce brand focused on providing high-quality ergonomic pillows for better sleep and pain relief. We are looking for a highly motivated and experienced customer service agent to join our team, with the potential to grow into an operations management role.

Job Description:
As a Customer Service Agent, you will be the first point of contact for our customers, ensuring their experience is seamless and positive. You will also manage key operational tasks to keep our processes smooth and efficient.

Key Responsibilities:

PayPal Dispute Management: Handle customer disputes on PayPal, communicate effectively with customers, and work towards resolutions to minimize chargebacks.
Supply Chain Management: Oversee product orders, supplier relationships, inventory management, and fulfillment processes to ensure timely delivery and product quality.
Social Media Posts: Create and schedule engaging social media content for our platforms, ensuring consistency with our brand and driving customer engagement.
Requirements:

Experience working with Shopify D2C brands is a must
Proficient with Shopify’s platform (order management, product listings, apps, etc.)
Familiarity with PayPal dispute resolution and chargeback management
Experience managing social media accounts (Instagram, Facebook, etc.) for a brand
Excellent communication skills in both English
Strong attention to detail, organizational skills, and the ability to prioritize tasks effectively
Ability to work independently and take initiative to solve problems
Familiarity with supply chain management and operational tools is a plus
What We Offer:

Competitive pay + bonuses (based on experience)
Flexible remote work environment
Growth potential: This role will evolve into an operations management position as our business grows.
How to Apply:
How to Apply:
Please send a message with your resume and a brief cover letter through onlinejobs.ph. In your cover letter, please include your experience with Shopify, PayPal dispute management, and any relevant social media experience.

Important: Please also include a photo of your work setup and a thumbs-up to confirm that you’ve read the job description and are excited to apply.

We look forward to hearing from you!