Facebook comment engager and hider

>Facebook Comment Moderator & Engagement Specialist (Full-Time, 12-Hour Shifts)

We are looking for a dedicated >Facebook Comment Moderator & Engagement Specialist to manage and protect our brand’s online presence. This full-time role requires someone highly responsive and attentive, ready to monitor comments, interact with followers, and swiftly handle any negative feedback.

Key Responsibilities:

Monitor >Facebook comments in real-time, responding within 5 minutes to engage with potential customers and maintain a positive brand image.
Hide or delete negative comments to protect page scores and minimize harmful feedback.
Answer product inquiries and direct customers to the appropriate channels for support.
Track comment trends, identifying recurring issues or questions to relay to the team.
Stay at your computer during your 12-hour shift to ensure fast, consistent responses.
Requirements:

Previous experience in social media moderation or community management.
Strong understanding of Facebook’s platform, including comment moderation tools.
Excellent written communication skills and the ability to respond professionally.
Highly reliable, with the flexibility to work a 12-hour shift and maintain quick response times.
Proactive and detail-oriented, ensuring no comment goes unnoticed.
KPIs:

Response time: All comments must be replied to within 5 minutes.
Engagement: Consistently interact with comments to boost brand presence.
Comment management: Ensure negative feedback is hidden or addressed appropriately.
If you're fast, focused, and passionate about maintaining a brand's online reputation, we want you on our team!