Dispute Manger

Dispute Manager (Part-Time to Full-Time)

We are looking for an experienced Dispute Manager to join our growing team. The ideal candidate must have hands-on experience handling Shopify disputes and PayPal chargebacks, specifically within the dropshipping space — including fashion and other trending niches.

Key Responsibilities:

Manage and respond to Shopify chargebacks and PayPal disputes efficiently.
Gather evidence, draft dispute responses, and submit documentation to support claims.
Identify patterns in disputes and suggest proactive strategies to reduce future chargebacks.
Work closely with customer service to address escalated cases.
Maintain organized records of all dispute cases and outcomes.
Requirements:

1+ year of experience managing Shopify and PayPal disputes.
Strong understanding of dropshipping business models, particularly in fashion and trending products.
Familiarity with crafting effective responses for “Item not received” and “Item not as described” claims.
Detail-oriented with strong problem-solving skills.
Flexible to start part-time with the opportunity to transition into a full-time role as we rapidly expand and open new stores.
What We Offer:

Comprehensive training and SOPs to support your success.
A fast-paced environment with growth opportunities.
If you're a proactive problem-solver with dispute management experience, we want to hear from you!