Customer Service for CPG brand

Jacob ( ---------- ) is building the next household CPG brand of the future. We currently sell the world's cleanest protein bars.

Our Values:
- Excellence: Uncompromising quality in every detail. Pursue the highest standard.
- Results: Let the quality of your work speak for itself. Figure out how to be the best.
- Service: Start with the customer and work backward. Work vigorously to earn and keep customer trust.
- Judgement: Above all, work on the right things.

Your Responsibilities:
- Manage day-to-day customer support through our email platform.
- Maintain an organized system for follow-ups and reports.
- Maintain timely and detailed communications with all customers.
- Make customers feel special and heard in our relationship.
- Go above and beyond to ensure exceptional relationships with customers.
- Fluent English via written communication is non-negotiable.

This role is incredibly important for the future of this business. We see exceptional customer service as a key differentiator that builds long-term customer loyalty. Delivering a delightful experience is a core strategy for our company. You will work closely with the CEO (Jake Levy) to ensure we are moving our customer loyalty in a positive direction.

You'll love this role if:
- You are a go-getter who wants to join a highly motivated, driven, and intelligent team.
- You love setting goals and crushing them.
- You are data-driven and a truth seeker.
- You are a doer that learns fast and executes even faster.
- You have humility, are self-aware and curious.
- You have high IQ/intellectual horsepower.
- You have a strong sense of ownership and attention to detail.
- You look forward to advancing your career at a high-growth company.
- You prefer communicating in written form on your own schedule.

You'll hate this role if:
- You need constant direction and guidance in solving problems.
- You like meetings.
- You love working in a big team environment.

Requirements:
- In your application letter, describe why you're a good fit to manage our customer service program at Jacob.
- In your application letter, tell us why you're excited to work at a healthy CPG brand.
- Write the number "8" at the top of your application letter. If you do not do this, your application will be deleted immediately.

We look forward to hearing from you.