[REMOTE/FREELANCE – ECOMMERCE CUSTOMER SUPPORT – GERMAN]

Are you looking for a new challenge in the fast-paced world of e-commerce? Do you want to be part of a dynamic team with a flat hierarchy? If flexibility is important to you and you prefer to work remotely, while taking ownership and actively contributing to the growth of a company – then this could be the perfect opportunity for you!

We are an online-pure-player operating multiple e-commerce shops and are looking for support in customer service to accompany our continuous growth.

What We Offer You::
• Fully remote work with flexible hours
• A small, close-knit team with flat hierarchies
• Creative freedom – your ideas matter, and we encourage strategic input
• Engaging tasks with plenty of autonomy and responsibility
• A dynamic and fast-growing work environment
• Flexible employment models (part-time and full-time options available)

Your Responsibilities:
• Responding to customer inquiries via email
• Collaborating with different departments and management
• Communicating with customers and suppliers
• Managing and updating product data
• Depending on your interests and skills, supporting in other areas like marketing, product & content management or IT

What We’re Looking For:
• Independent, structured and solution-oriented working style
• Enjoyment in writing and communicating with customers
• Previous experience in customer support is a plus
• Excellent written and spoken German, with good English skills
• Proficiency in Microsoft tools (Excel, Word, Outlook, Teams, Planner, etc.)
• Ideally, some experience with CRM, ERP, or HelpDesk systems
• Open to new technologies, especially AI-supported applications

Sounds exciting? We look forward to your application and growing together with you!