Part time Legal Intake and Appointments

We are a California based Family Law firm. We’re seeking a proactive and detail-oriented Legal Intake Specialist and Appointment Setter to work Pacific Standard Time (PST) hours join our team and serve as the first point of contact for our clients.

The working hours are 12:00 pm to 500 pm PST. Monday through Friday. 25 hours per week.

Job Summary
In this dual-role position, you will handle initial client inquiries, gather essential case details, and calendar appointments. Candidate must have strong English communication skills and fluency, empathy and compassion and an interest in supporting legal professionals.

Key Responsibilities

Legal Intake Duties:
Pacific Standard Time PST - 12:00 pm to 5:00 pm.
Answer all calls, emails, from prospective clients with professionalism and empathy.
Conduct initial screenings to collect key information about clients’ legal needs (e.g., case type, urgency, background details).
Help to sell the Law firm and be the first line of contact for the company.
Provide basic information about the firm’s services and processes (without giving legal advice).

Appointment Setting Duties:
Schedule consultations and follow-up appointments between clients and attorney.
Send appointment confirmations, reminders, and follow-up communications via email or phone.
Maintain confidentiality
Assist with light administrative tasks, such as updating client and vendor contact information.

Qualifications
Education: bachelor’s degree.
Experience: 1-2 years in customer service, legal support, or appointment scheduling (legal intake experience is a plus but not mandatory).

Skills:
Typing ability
Exceptional verbal and written communication skills in English
Strong listening skills and the ability to handle sensitive or emotional client interactions with care.
Proficiency with scheduling tools (e.g., Calendly, Microsoft Outlook)

Technical Requirements:
Reliable high-speed internet
Separate business computer ie not your personal computer/laptop with webcam and headset for virtual communication.
Quiet, professional workspace suitable for client calls.
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Compensation & Benefits
Competitive salary USD $5.00 per hour, based on experience plus bonuses for new clients.
Performance-based bonuses or commissions for successful client conversions.
Paid court holidays 14 days per year.

How to Apply
Please send an inquiry with a link to your onlinejobs.ph profile. Please state in the subject line,
"I am your next Intake Specialist".

Please send a loom introducing yourself and demonstrating your English speaking skills.

We will email screen initial candidates for suitability and invite the final round for video interviews.