Customer Service Manager

Send your CV and Portfolio to: ---------- or ----------
Subject: Application for Customer Service Manager - (Full Name)

(NOTE: Please follow the subject format above. If you do not follow this, we will not move forward with your application in our hiring process. And if you send your resume to our recruitment email, you don’t need to resend it to the second email above. Simply choose one email to submit your resume.)

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We are looking for an experienced and proactive Customer Service Manager to join our growing E-Commerce subscription business. If you have strong leadership skills, excellent communication abilities, and a strategic mindset, we’d love to hear from you!

Responsibilities:
- Lead, train, and manage a team of customer service agents to provide top-notch support.
- Identify and implement solutions for recurring customer issues to improve processes.
- Develop and maintain clear customer service SOPs for consistency and efficiency.
- Handle customer inquiries via email and chat related to website issues, subscriptions, orders, and payments.
- Manage the order fulfillment process to ensure accuracy and timely delivery.
- Use platforms like Shopify, Recharge, Rebuy, and Gorgias CRM to manage customer interactions.
- Collaborate with internal teams to align customer service strategies with marketing, product, and fulfillment efforts.
- Create performance reports using data tools to track trends and identify improvements.
- Develop and update self-service resources like FAQs and help center articles.
- Stay updated on new product releases to provide accurate customer information.

Qualifications:
- Bachelor’s degree in Business Administration, Communications, or related field.
- 3+ years of experience in customer service management (E-Commerce or subscription experience preferred).
- Proven leadership skills with experience managing and coaching teams.
- Strong technical skills with the ability to learn new tools quickly.
- Proficiency in CRM systems like Gorgias (preferred) and eCommerce platforms like Shopify.
- Experience with subscription platforms such as Recharge is a plus.
- Excellent communication and problem-solving skills.
- Ability to multitask and manage priorities in a fast-paced environment.

Benefits:
Remote Work with a flexible schedule.
Competitive salary.
Growth opportunities, including potential promotion to a strategic leadership role.
Opportunities to expand your skills in marketing, product design, and customer engagement.
Ownership of impactful projects that drive customer satisfaction and retention.

If you're passionate about delivering excellent customer service and ready to lead a dynamic team, apply now and join our growing company!