Amazon Case Manager/Specialist

We are looking for an experienced Amazon Case Manager/Specialist to oversee and manage our Amazon Seller Central cases and communications for both Amazon USA ( ---------- ) and Canada ( ---------- ). This role is critical in ensuring our Amazon seller accounts remain compliant, optimized, and issue-free by efficiently handling case submissions, troubleshooting problems, and coordinating with Amazon Seller Support.

The ideal candidate has strong experience with Amazon Seller Central, understands marketplace policies for both the US and Canadian platforms, and is skilled at problem-solving and dispute resolution.

Key Responsibilities:

Manage and track all Amazon Seller Central cases for both ---------- and ---------- to ensure timely resolution.
Effectively communicate with Amazon Seller Support (US & Canada) to resolve account issues, listing errors, and FBA shipment problems.
Monitor account health metrics (performance notifications, policy compliance, and account status) across both marketplaces.
Troubleshoot and resolve issues such as:
ASIN suppression and listing errors
Account deactivation and reinstatement
FBA shipment discrepancies and inventory issues
Intellectual property claims, policy violations, and stranded inventory
Maintain detailed case logs and document resolution processes for both ---------- and ---------- .
Stay updated with Amazon USA & Canada policies, regulations, and marketplace trends to ensure compliance.
Collaborate with customer service, operations, and marketing teams to ensure smooth Amazon operations.
Required Qualifications:

? 3-5 years of experience managing cases in Amazon Seller Central ( ---------- & ---------- ).

? Strong understanding of Amazon policies, account health metrics, and dispute resolution processes in both the USA and Canada.

? Excellent written and verbal communication skills for effective correspondence with Amazon Seller Support.

? Ability to analyze and resolve complex issues with a proactive approach.

? Experience with Excel, Google Sheets, and case tracking tools.

? Highly organized, detail-oriented, and able to multitask in a fast-paced environment.

Preferred Qualifications:

? Experience working with Amazon FBA, FBM, and Brand Registry for both US & Canada.

? Familiarity with Amazon tools like Helium 10, Jungle Scout

? Knowledge of Amazon policy appeals, ASIN reinstatements, and account recovery.

? Experience handling currency conversions, cross-border logistics, and compliance differences between Amazon USA & Canada.

Benefits:

Competitive salary
Growth opportunities in Amazon marketplace management
How to Apply:

Please submit your resume and a cover letter detailing your experience with Amazon Seller Central case management for both USA & Canada to ----------