Virtual Assistant

Guest Messaging & Coordination
• Respond to all guest messages through the Aika guest messaging platform (must download and use the app on mobile).
• Direct any housekeeping requests to the housekeeping team.
• Direct any maintenance requests to the maintenance team.
• Ensure all guest concerns are addressed in a timely, professional, and friendly manner.

Social Media Engagement
• Respond to direct messages (DMs) on social media (Instagram, Facebook, etc.).
• Provide friendly and informative responses to inquiries about bookings, experiences, and amenities.
• Escalate any special requests or concerns to the appropriate team members.

Guest Service Scheduling
• Schedule services (e.g., private chef, spa treatments, guided experiences) with approved service providers based on guest bookings.
• Confirm appointment times with both guests and service providers.
• Ensure seamless communication between guests and on-site teams.

Housekeeping & Guest Add-On Coordination
• Coordinate with housekeeping to ensure add-ons (e.g., champagne, special amenities) are placed in the correct rooms based on guest bookings.
• Double-check details to ensure all special requests are executed properly.