Customer Success Manager (CSM)

???? How to Apply:
???? Send your resume & a short video introduction explaining why you're the best fit for this role.
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???? About Us:
Shooters Agency helps coaches, consultants, and content creators scale their businesses through high-level coaching program buildouts and done-for-you (DFY) marketing systems. We provide our clients with coaching program structure, funnels, automation, and lead generation, helping them grow and scale to six and seven figures.

We are looking for a Customer Success Manager (CSM) who can handle client check-ins, ensure smooth onboarding, track client progress, and deliver a high-touch experience that leads to high retention and upsells.

???? Who You Are:
? You have strong communication skills and can build great client relationships.
? You are organized & detail-oriented, ensuring all tasks are completed on time.
? You proactively solve problems and keep clients engaged.
? You have experience with high-ticket coaching programs and digital marketing.
? You thrive in a remote work environment and are highly self-motivated.

???? Responsibilities:
???? Client Onboarding & Experience
?? Welcome new clients & guide them through the onboarding process.
?? Ensure all intake forms & key documents are completed.
?? Set clear expectations for deliverables, timelines, and client responsibilities.
?? Monitor client progress and proactively check in to ensure success.

???? Weekly Client Management
?? Run weekly check-ins with clients via chat, email, and video calls.
?? Ensure clients are completing their required tasks (course filming, funnel approvals, etc.).
?? Answer basic client questions and provide troubleshooting support for tech issues.
?? Work closely with the Operations & Strategy Team to ensure smooth execution.

???? Retention & Upsells
?? Keep clients engaged to reduce churn and ensure they get results.
?? Identify upsell opportunities and enroll clients into our $3K/month retainer after buildout.
?? Collect feedback and improve the client experience based on their needs.

???? Internal Team Coordination
?? Work with the Project Manager & Marketing Team to track client deliverables.
?? Ensure funnels, automations, and marketing assets are completed on time.
?? Report on client progress & satisfaction metrics to leadership.

???? THESE Requirements are a plus
???? 1+ years experience in customer success, account management, or coaching program management.
???? Experience working with high-ticket coaching programs or digital marketing agencies.
???? Excellent written & verbal English communication skills.
???? Highly organized with strong project management skills.
???? Familiarity with CRM tools like GoHighLevel, ClickFunnels, or ActiveCampaign is a plus.
???? Self-starter who can work independently and solve problems.