Virtual Assistant

Lauxen Cleaning Solutions is a provider of commercial cleaning services, specializing in serving hospitality establishments such as restaurants, surf clubs, medical facilities, shopping centres, and industrial warehouses. We pride ourselves on our commitment to high standards, family values, and ensuring a pristine environment for our clients.

We are seeking a highly organized and dynamic Virtual Assistant to support our operations remotely. This role is pivotal in enhancing the efficiency of the company, always looking for solutions. The ideal candidate will possess a proactive mindset and be capable of managing administrative tasks across various departments.

Key Responsibilities:

Administrative Support:

- Use AI to organize the company and create new solutions for daily tasks
- Manage and organize emails; filter and prioritize client communication.
- Schedule and confirm appointments; manage calendars.
- Prepare and organize digital documents and spreadsheets.
- Handle correspondence with clients and vendors to ensure all administrative tasks are up to date.

Customer Relationship Management:

- Assist in managing customer inquiries via email or chat.
- Schedule client meetings and follow-ups.
- Update and maintain client records in CRM software.
- Generate reports on customer satisfaction and feedback.

Operational Support:

- Assist with invoicing and tracking payments.
- Coordinate with the finance department for billing issues.
- Prepare detailed monthly reports on operational metrics.
- Support the operations team by providing logistical support.

Marketing Assistance:

- Conduct basic market research to support marketing strategies.

HR Assistance:

- Assist with the recruitment process by scheduling interviews and communicating with candidates.
-Maintain employee records and assist with onboarding processes.

Required Skills and Qualifications:

- Proven experience as a Virtual Assistant or similar role.
- Excellent command of English, both written and verbal.
- Strong organizational and time-management skills.
- Proficiency in MS Office, Google Suite, and CRM software.
- Ability to manage multiple tasks with attention to detail.
- A proactive approach and the ability to work independently.

What We Offer:

* Competitive salary with performance incentives.
* A supportive and positive work environment.
* Being part of a growing company with dynamic, inclusive culture.
* Weekly payments.
* 13th month (pro rata)
* Possibility of growing within the team

Applications should be sent to ---------- containing your CV and the following in your cover letter:

1) Are you confident with AI tools to help to be more efficient and find solutions ?

2) Why this position excites you.

3) What role have you had in the past that is similar to this position?

4) What experience you have working in the cleaning/service/hospitality industry.

5) What’s your favourite “hack” for staying organized - could be software or process or ???

6) How you work under pressure.

7) Put “SOLUTIONS” in your email heading so we know you have read this far