Remote Patient Care Support

About the Role
Spruce Micro is seeking a Remote Patient Care & Administrative Support Representative to assist with patient inquiries, membership management, appointment scheduling, and other administrative tasks. This role requires strong attention to detail, excellent written communication skills, and proficiency in handling administrative systems.
This position is fully remote. The role focuses on email, SMS, and software-based patient support, including appointment scheduling and executing on company SOPs.

Key Responsibilities
- Patient Experience & Front Desk Duties:
- Respond to patient inquiries via email and SMS (no phone calls).
- Assist with membership management, including setup, adjustments, and cancellations.
- Monitor and ensure compliance with membership terms and payment policies.
- Provide clear written communication regarding appointment scheduling, cancellations, and rescheduling.
- Administrative & Membership Support:
- Assist in processing orders by verifying details in the system (no physical handling or shipping of products).
- Support the coordination of virtual patient check-ins and follow-ups.
- Maintain accurate records of patient interactions, ensuring seamless workflow across the team.
- Organize and manage patient data within the company’s digital platforms.
- General Operational Assistance: Ensure all administrative processes are handled efficiently to support Spruce Micro’s virtual services. Identify areas for process improvements and assist in optimizing workflows.

Qualifications
- Excellent written communication skills (English proficiency required).
- Strong attention to detail and ability to follow structured processes.
- Experience with administrative tasks such as scheduling, customer service, or data entry.
- Familiarity with digital tools like Slack, Ecommerce platforms, Google Drive, Google Sheets, Gmail, Zoom, and willingness to learn.
- Reliable internet connection and a dedicated workspace.