Experienced Customer Service representative On-site

- Receiving and processing inquiries for account changes and customer care topics over phone, Livechat, email, and SMS texts
- Follow and respond to inquiries based on guidelines provided by Operations & Customer Support Manager and relation Manager
- Respond to inquiries in a timely and professional manner
- Assist management with administrative duties
- Ensure that all communications are returned/responded to within 24 hours or by the next business day to maintain efficient information flow
- Process online activations, suspensions, restoration, and other account changes following guidelines in timely manner
- Reporting concerned items daily to the manager and write the weekly report on tasks performed and expectations for next week.
- Processing backend related operation such as payment, billing, account changes, refunds, Account receivable, Data entry
- Conducting interviews, onboarding, training to new and existing team
- Working on retention and out-bound calls sales to new and existing users