Scheduling/Staffing Coordinator [Home Care]

Job Title:
Scheduling/Staffing Coordinator

About You:

- You enjoy solving puzzles
- You have an eye for detail and like things to be well organized and accurate.
- You are a natural completer who enjoys getting tasks ticked off on your to-do list.
- You can be a little competitive, and like hitting targets, especially ones that are contributing team success.
- You a strong communicator

About Us:

We are an Unskilled (Non-Medical) Home Care Agency dedicated to fostering an environment of compassionate, respectful, and professional service. We believe that life is about living, not just existing. We believe everyone deserves the dignity of care in the comfort of their own home. The way we do that is by delivering the best care to clients in the communities we serve.

The Scheduling/Staffing Coordinator is responsible for maximizing the efficiency and hours delivered by our Caregivers to our Clients through the scheduling of home visits for field staff and assisting with the coordination of patient care. This role involves scheduling and communicating with field staff, patients, case managers, and office staff regarding patient services.

Work Schedule:
8am to 4:30pm EST USA (Monday to Friday)

Job Qualifications/Requirements:

- Previous experience (2 years min) in a scheduling, and staffing coordination role in Home Care agency is required.
- Experience working with scheduling software and managing multiple schedules.
- Proficiency in using Home Care scheduling and operational software (e.g., AlayaCare Wellsky, or similar).
- Basic computer skills, including familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Certification in healthcare related role such as RN, CNA, a plus.
- Strong organizational, communication, and interpersonal skills.
- High attention to detail a must and ability to multitask in a fast-paced environment.
- Problem-solving abilities and a proactive approach to addressing issues.
- Home Care/ Scheduling Experience is a must

Job Responsibilities:

- Ensure accurate and appropriate scheduling for clients and staff.
- Manage calls from patients and field staff regarding scheduling issues.
- Enter and maintain accurate information in our Home Care operating software (AlayaCare).
- Communicate professionally with clients, family members, and staff.
- Document and schedule notations timely to ensure compliance.
- Provide staffing for call-offs and monitor field staff clock-in/out accuracy.
- Answer incoming calls promptly and pleasantly.
- Obtain and relay information from referral sources, clients, family members, and case managers to appropriate personnel.
- Document and report client or staff concerns.
- Maintain accurate documentation in client and personnel files.
- Adhere to company-wide and specific performance standards.
- Collaborate with tea ---------- mbers to increase opportunities for clients and service.
- Identify and proactively address areas for improvement.

To Apply:

Please provide a link to your CV, Personality Profile, and English Comprehension Test Results. Response without a link to a CV will not be considered, as I have no way of understanding the relevance of your experiences and skills.