Virtual Assistant and call center

We are a US-based house cleaning company looking for a full-time, home-based customer
support agent to work with our customer support & sales department.
Your daily responsibilities would include:
1. Send a daily report detailing completed and ongoing tasks.
2. Take inbound sales calls, customer requests and/or complaints and make outbound calls.
3. Respond to customer questions via phone call, email, live chat, Facebook messenger, or SMS.
4. Provide service quotes & make sure to do a follow up with the leads.
5. Book new jobs, reschedule &/or update service jobs in our booking calendar system.
6. Identify customers’ needs, clarify information, research every issue, and provide solutions
and/or alternatives
7. Manage team, software, and other business processes as needed
8. Outbound marketing and sales

We are invested in our agent’s success. You will go far if you are:
- A fast learner
- A great communicator
- Calm and collected under pressure
- Can help us optimize our current processes
- Be a self-starter
This is a full-time position. You need to have excellent English skills.
Work hours are Monday to Friday 8:00 am to 6:00 pm, Saturday 8:00 am to 2:00 pm Eastern
Standard Time
$5.00/hr. to start, with raises every 6 months, and performance bonuses every 3 months
If accepted, you will be provided with training to help respond to customer queries via phone
call, email, live chat, Facebook messenger, & SMS.