Customer Success Associate - US Hours

Are you a customer champion who excels at building relationships and ensuring client satisfaction? Do you have 3+ years of customer support experience and strong communication skills? If so, we’d love to have you on our team!

Watch This Video Before Applying
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Please watch the video in full before submitting your application.

Why You’ll Love This Role
At our company, we don’t just solve problems—we create experiences. As a Customer Success Associate, you’ll support clients, streamline communication, and help them get the most value from our services. If you’re organized, proactive, and passionate about marketing, this role is for you!

What You’ll Do
? Manage and respond to client tickets in ClickUp.
? Communicate with clients via email—providing clear, professional solutions.
? Assist Account Managers by organizing client data.
? Track client success metrics.
? Improve internal processes within the Customer Success Department.

What You Need
? 3+ years of customer support/service experience.
? Experience working with a marketing agency and American/European clients.
? Ability to work in EST time zones.
? Basic understanding of SEO, Google Ads, marketing campaigns, and branding.
? Strong written and verbal English communication skills.
? Experience with ClickUp, HubSpot, and/or Zendesk (preferred).
? A university degree.

Why Join Us?
? Work remotely with a passionate team.
? Gain valuable experience in marketing and client success.
? Be part of a company that values your expertise and ideas.

How to Apply
1?? Send us your resume (viewable link).
2?? Submit a 1-2 min Loom video introducing yourself and sharing your experience in inbound marketing/B2B (viewable link).
3?? Use the subject line: Customer Success Associate – [Your Name]

We can’t wait to meet you—apply now! ????