Sales Coordinator (Appliances)

Job Summary:

The Sales Coordinator for appliances is responsible for supporting the sales team, managing customer inquiries, processing orders, and ensuring smooth coordination between sales, logistics, and customer service. This role involves handling administrative tasks, maintaining records, and assisting in sales-related activities to drive revenue growth.

Key Responsibilities:

Sales Support & Coordination:
• Assist the sales team in preparing proposals, quotations, and presentations.
• Process and follow up on customer orders, ensuring timely delivery.
• Coordinate with logistics and inventory teams to check product availability.

Customer Service & Relationship Management:
• Handle customer inquiries, complaints, and requests professionally.
• Maintain strong relationships with clients, dealers, and distributors.
• Ensure a positive customer experience by addressing issues promptly.

Order Processing & Documentation:
• Prepare invoices, sales contracts, and purchase orders.
• Maintain accurate records of sales transactions and customer accounts.
• Track sales performance and generate reports for management.

Sales & Marketing Coordination:
• Assist in implementing sales promotions, discounts, and marketing campaigns.
• Coordinate with marketing teams for product launches and events.
• Monitor competitor activities and provide market insights.

Inventory & Logistics Coordination:
• Ensure stock levels are sufficient to meet customer demand.
• Work closely with warehouse and delivery teams for smooth order fulfillment.
• Track shipments and update customers on delivery status.

Reporting & Data Management:
• Generate daily, weekly, and monthly sales reports.
• Maintain an updated database of customers, sales figures, and inventory.
• Provide sales analysis and forecasts to management.

Qualifications & Requirements:
• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Experience in sales coordination, customer service, or a related role.
• Knowledge of home and kitchen appliances or consumer electronics (preferred).
• Strong communication, organizational, and multitasking skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM software.
• Ability to work in a fast-paced environment and meet deadlines.
Preferred Skills:
• Experience in working with retailers, distributors, and B2B sales.
• Familiarity with inventory management and order processing.
• Problem-solving and negotiation skills.